Pick up, shipping & returns

Pick up order

Allthough we are an online store, we think it is logical that in some cases you want to pick up your order instead of shipping it. That is why we do offer you the possibility to pick up a product and try it on. You can pick up the goods in Hengelo (O), the Netherlands, after making an appointment with us. This is in the east of the Netherlands close to the German border. Payment can be done in cash and by card. You can pick up your order within 48 hours and often even on the same day.

Shipping

All product can be shipped. When your order has been shipped you will receive an email with the tracking code at the end of the day. When the product is ordered before 15:00 it will be shipped the same business day, when it is in stock. 

Worldwide shipping
We can ship all of our products almost worldwide. Add your product to the shopping cart and choose your country to see the shipping costs. At present, it is no longer possible to ship to the United States and the United Kingdom due to overly strict customs regulations in those countries.

Almost all our products are in stock in our own warehouse. Very occasionally, a product may not be in stock in our warehouse, but it will be in stock at our supplier's warehouse. This will be indicated by the delivery time, which will be slightly longer.

Returns

Returning your order is free and possible when meets the following demands:

- The product should be in the same condition to be sold again
- The product is in the same or better shipping package to be returned
- The product has to be returned within 14 days after receiving it
- The order should be returned in our return system

We aim to process your return shipment within 3 business days of receipt.

You can now return your order easily and only thru this link:

https://retour.innosend.com/pothelm 

* We will not ship before payment.